At CBD Dumpling House, located at Shop FG13C, Canberra Centre, Scotts Crossing, Canberra, ACT 2601, Australia, we are committed to protecting the privacy and security of our customers' personal information. This Privacy Policy explains how we collect, use, and safeguard the data we receive when you visit our restaurant, make a reservation, or interact with us through other means.

1. Information We Collect

When you visit CBD Dumpling House or use our services, we may collect the following types of personal information:

• Contact Information: Name, phone number, and email address (if provided for reservations or inquiries).
• Transaction Details: Records of food orders, payments, and dining history.
• Online Interactions: If you visit our website or social media pages, we may collect non-personal data such as IP addresses, device information, and cookies to improve our digital services.
• Feedback & Reviews: If you leave feedback, reviews, or engage with us on social media, we may collect the content you share.

2. How We Use Your Information

The information collected is used to:

• Process reservations and customer inquiries efficiently.
• Provide a personalized and high-quality dining experience.
• Improve our services, menu offerings, and customer interactions.
• Send occasional promotional offers (if you opt-in to receive updates).
• Ensure compliance with legal and safety regulations.

3. Data Security & Protection

We take reasonable steps to protect your personal data from unauthorized access, misuse, or loss. Our systems and procedures are designed to ensure that any personal information collected is kept secure and only accessed by authorized personnel.

4. Third-Party Services & Links

Our website and social media platforms may contain links to third-party websites (e.g., TripAdvisor, Yelp, Google Maps). Please note that we are not responsible for the privacy practices of these external websites, and we recommend reviewing their policies before providing any personal data.

5. Cookies & Website Tracking

If you visit our website, we may use cookies and analytics tools to track site performance, enhance user experience, and understand visitor behavior. These cookies do not collect personally identifiable information and can be managed or disabled through your browser settings.

6. Sharing of Information

Your personal data will not be sold, rented, or shared with third parties without your explicit consent, except in the following cases:

• Legal Compliance: If required by law or government authorities, we may disclose certain information.
• Business Operations: If we use third-party payment processors or reservation platforms, they will only have access to necessary data for service fulfillment.

7. Your Rights & Choices

As a customer, you have the right to:

• Request access to any personal information we have collected about you.
• Update or correct your information if it is inaccurate.
• Opt-out of receiving marketing communications at any time.
• Request the deletion of your personal data, subject to legal requirements.

8. Policy Updates & Changes

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available upon request or published on our website (if applicable).

9. Contact Information

If you have any questions or concerns regarding our Privacy Policy or wish to update your personal information, please contact us at:

📍 Address: Shop FG13C, Canberra Centre, Scotts Crossing, Canberra, ACT 2601, Australia
📞 Phone: +61 2 6262 8855

 

Thank you for choosing CBD Dumpling House. We respect your privacy and are committed to ensuring your data remains safe while providing you with the best dining experience possible.